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Privacy Policy

​Studio 21 (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, book classes or studio hire, or engage with us in any other way.

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1. Who we are

Business name: Studio 21 (Pennell-Tutill Ltd)
Address: Studio 21, Regent Centre, Gosforth, NE3 3PF
Email: info@studio21ncl.co.uk
Website: studio21ncl.co.uk

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Studio 21 operates performing arts, dance, fitness, and creative classes, as well as studio hire. We are also the home of Razzamataz Theatre Schools Newcastle.

For the purposes of data protection law, Studio 21. (Pennell-Tutill Ltd) is the Data Controller of your personal data.

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2. What personal data we collect

We may collect and process the following types of personal data:

a) Information you provide to us

  • Name

  • Email address

  • Phone number

  • Child’s name and age (where booking children’s classes)

  • Emergency contact details

  • Booking and payment information

  • Messages sent via contact forms, email, or social media

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b) Payment information

Payments are processed securely by third-party providers (such as Wix Payments or GoCardless). We do not store full card or bank details ourselves.

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c) Website and technical data

  • IP address

  • Browser type and device

  • Pages visited and interactions

  • Cookies and similar technologies

 

3. How we use your data

We use your personal data to:

  • Manage class bookings, studio hire, and enquiries

  • Communicate important information about classes, events, or bookings

  • Process payments and maintain financial records

  • Provide customer support

  • Improve our website and services

  • Meet legal, safeguarding, and insurance obligations

 

We will only use your data for the purposes it was collected for, unless we reasonably consider another use to be compatible with the original purpose.

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4. Lawful bases for processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to fulfil bookings and agreements

  • Legitimate interests – to run and improve our services

  • Legal obligation – for safeguarding, accounting, and regulatory requirements

  • Consent – where required (e.g. marketing communications)

 

You may withdraw consent at any time.

 

5. Marketing communications

We may contact you with relevant updates about Studio 21, classes, or events where you have opted in or where we have a legitimate interest.

You can opt out at any time by:

  • Clicking “unsubscribe” in emails, or

  • Contacting us directly

 

We will never sell your data to third parties.

 

6. Sharing your data

We only share personal data where necessary, including with:

  • Payment providers (e.g. Wix Payments, GoCardless)

  • Website and booking platform providers (e.g. Wix)

  • Professional advisers (e.g. accountants or insurers)

  • Legal or regulatory bodies where required by law

 

All third parties are required to handle your data securely and in accordance with data protection law.

 

7. Data storage and security

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure systems and password protection

  • Limited access to personal data

  • Trusted third-party platforms compliant with GDPR

 

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

 

8. Children’s data

We collect limited personal data relating to children only where necessary for class bookings, safeguarding, and communication with parents or guardians.

Children’s data is handled with particular care and is never used for marketing without parental consent.

 

9. Cookies

Our website uses cookies to improve functionality and user experience. You can control or disable cookies through your browser settings. Further details may be provided in a separate Cookie Policy.

 

10. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time

 

To exercise any of these rights, please contact us using the details above.

 

11. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Helpline: 0303 123 1113

 

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

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