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Terms & Conditions

These Terms and Conditions govern the use of the Studio 21 website and your general relationship with us. By accessing our website, making an enquiry, or booking any service, you agree to these Terms.

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Where specific services have additional terms (such as class bookings, studio hire, or memberships), those terms will apply in addition to these general Terms and Conditions.

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1. About us

Business name: Studio 21 (Pennell-Tutill Ltd)
Address: Studio 21, Regent Centre, Gosforth, NE3 3PF
Email: info@studio21ncl.co.uk
Website: studio21ncl.co.uk

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Studio 21 operates a creative and performing arts venue offering classes, workshops, events, and studio hire. Studio 21 is also the home of Razzamataz Theatre Schools Newcastle.

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2. Use of the website

You agree to use this website for lawful purposes only. You must not:

  • Use the website in a way that causes damage or disruption

  • Attempt to gain unauthorised access to systems or data

  • Upload or transmit harmful or malicious content

 

We reserve the right to restrict or remove access to the website at any time.

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3. Accuracy of information

We aim to ensure all information on our website is accurate and up to date. However:

  • Class timetables, prices, and availability are subject to change

  • Images and descriptions are illustrative and may not represent final layouts

 

We are not liable for minor inaccuracies or changes made in good faith.

 

4. Bookings and payments

All bookings made via our website or associated platforms are subject to:

  • Availability

  • Acceptance by Studio 21

  • Any specific terms relating to the service booked

 

Payments must be made in full in accordance with the payment method offered at the time of booking.

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5. Refunds and cancellations

Refunds and cancellations are governed by our Refund Policy and any service-specific terms provided at the time of booking.

 

6. Conduct and behaviour

We expect all users of our facilities to behave respectfully.

We reserve the right to:

  • Refuse service

  • Remove individuals from the premises

  • Cancel bookings

where behaviour is unsafe, disruptive, abusive, or inappropriate. No refunds will be issued in these circumstances.

 

7. Children and safeguarding

Studio 21 is committed to safeguarding children and young people.

  • Children remain the responsibility of their parent or guardian outside supervised sessions

  • Parents/guardians must provide accurate emergency and medical information

  • We reserve the right to refuse participation if safeguarding requirements are not met

 

8. Health, safety, and participation

Participation in classes and activities is at your own risk.

  • You are responsible for ensuring you (or your child) are physically fit to take part

  • Any relevant medical conditions must be disclosed in advance

  • Studio 21 accepts no liability for injuries sustained except where caused by our negligence

 

9. Intellectual property

All content on this website, including text, images, logos, and branding, is the property of Studio 21 or its licensors.

You may not copy, reproduce, or use any content without our written permission.

 

10. Photography and media

From time to time, photography or filming may take place on our premises for promotional purposes. Consent will be obtained where required, particularly for children. Full details are set out in our Photography & Media Policy.

 

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those sites.

 

12. Limitation of liability

To the fullest extent permitted by law:

  • Studio 21 will not be liable for indirect or consequential loss

  • Our liability is limited to the amount paid for the relevant service

Nothing in these Terms limits liability for death or personal injury caused by negligence.

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13. Privacy and data protection

Personal data is handled in accordance with our Privacy Policy.

 

14. Changes to these Terms

We may update these Terms and Conditions at any time. The most current version will always be available on our website.

 

15. Governing law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.

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